PAYMENT POLICY

1. Accepted Currencies and Payment Methods

Prices are quoted in US Dollars (USD) and/or Sri Lankan Rupees (LKR) unless otherwise stated.
We accept payment via:
- Bank transfer (SWIFT/wire transfer)
- Credit/debit card (Visa, Mastercard, and other cards as supported by our payment gateway)
- Approved online payment gateways
- Cash payments (LKR or USD) at our office or on arrival, where applicable

Card payments may be subject to a processing fee (typically 2–3.5%), which will be disclosed before payment.
Please note that Sri Lankan foreign exchange regulations may require certain payments made within Sri Lanka to be settled in LKR at the prevailing bank exchange rate.

A non-refundable deposit of 25–30% of the total booking value is required at the time of booking to secure your reservation, unless otherwise specified for a particular hotel, villa, or tour package.
For bookings made during peak season, festive periods, or for properties with limited availability, a higher deposit (up to 50–100%) may be required.
Bookings will only be held provisionally for 48 hours pending receipt of the deposit; unpaid bookings may be released without notice.

The remaining balance is due 30 days before arrival, unless otherwise agreed in writing.
For bookings made within 30 days of arrival, full payment is required at the time of booking.
Failure to settle the balance by the due date may result in automatic cancellation of the booking and forfeiture of the deposit.

An official invoice or receipt will be issued for all payments received.
Guests are advised to retain proof of payment (bank transfer confirmation, card statement, or receipt) for their records.

Refunds, where applicable under our Cancellation Policy, will be processed within 14 business days to the original method of payment.
Bank transfer fees or currency conversion charges incurred during a refund will be deducted from the refunded amount.
Refunds for card payments may take additional time to reflect depending on your card issuer.

All prices are inclusive of applicable Sri Lankan taxes (VAT, Tourism Development Levy) unless stated otherwise.
In the event of a change in government tax rates or the introduction of new levies between the time of booking and the date of service, [Your Company Name] reserves the right to adjust prices accordingly, with prior notice to the guest.

All online payments are processed through secure, encrypted payment gateways. Lumora Travels does not store full credit card details on its servers.
All online payments are processed through secure, encrypted payment gateways. Lumora Travels does not store full credit card details on its servers.

Any discrepancies in billing must be reported to us in writing within 7 days of receiving the invoice or charge.
We will investigate and respond to all payment disputes within a reasonable timeframe.