Lumora Travels

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BOOKING POLICY

1.How to Book

  • Bookings can be made through our website, by email, or by phone.
  • A booking is only considered confirmed once you receive a written confirmation (email or booking voucher) from Lumora Travels along with receipt of the required advance payment.
  • All guests must provide accurate personal details, including full name as per passport/NIC, contact information, nationality, and travel dates at the time of booking.

2. Booking Confirmation

  • For accommodation bookings, confirmation is subject to room/property availability at the time of payment.
  • For tour packages and excursions, confirmation is subject to availability of guides, vehicles, and third-party service providers (hotels, airlines, activity operators, etc.).
  • We reserve the right to decline any booking at our discretion, in which case any payment already made will be refunded in full.

3. Amendments to Bookings

  • Requests to amend a confirmed booking (e.g., change of dates, number of guests, itinerary) must be made in writing.
  • Amendments are subject to availability and may incur additional charges, especially during peak season (December–March and July–August) or if third-party suppliers apply change fees.
  • We will make reasonable efforts to accommodate amendment requests but cannot guarantee availability.

4. Cancellations

  • Cancellation terms vary depending on the type of booking (accommodation, tour package, or activity), and specific terms will be stated on your booking confirmation. As a general guideline:

Notice Before Arrival/Check-in Cancellation Charge
More than 30 days 10% of total booking value (administrative fee)
15–30 days 25% of total booking value
7–14 days 50% of total booking value
Less than 7 days / No-show 100% of total booking value
  • Cancellations must be submitted in writing (email) and are effective from the date we acknowledge receipt.
  • Some third-party properties, boutique hotels, and peak-season bookings may carry stricter, non-refundable terms; these will be clearly communicated at the time of booking.
  • No refunds will be issued for early departure, unused services, or no-shows once travel has commenced.
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5. Guest Responsibilities

  • Guests are responsible for ensuring they hold valid travel documents, including passports, visas (e.g., Sri Lanka ETA), and any required vaccination or health certificates.
  • Guests must arrive on time for scheduled tours, transfers, and check-ins. Lumora Travels is not responsible for missed services due to guest delay.
  • Any special requirements (dietary, medical, accessibility) must be communicated at the time of booking.

6. Force Majeure

  • Lumora Travels shall not be held liable for failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, political unrest, government travel restrictions, pandemics, strikes, or acts of terrorism. In such cases, we will work with guests to reschedule services or provide credit notes where possible, in line with the terms of our third-party suppliers.

7. Changes by the Company

  • Occasionally, we may need to modify an itinerary, substitute accommodation, or change a service provider due to circumstances beyond our control. We will always aim to offer an alternative of equal or greater value and will notify guests as soon as possible.